Return Policy

1. Eligibility for Returns

You may request a return under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The return request is made within 7 days of receiving the product.
• The product is unused, unopened, and in its original packaging.
• Products that are opened, partially consumed, or not in their original condition are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during sales or special promotions.
• Customized or personalized gift hampers.
• Items damaged due to improper handling or storage by the customer.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at banoind.24@gmail.com or call us at +91 3326801995 with your order details and reason for return.
• Our team will verify your request and guide you through the process.
• Pack the product securely in its original packaging and send it to the address provided by our team.

4. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be credit within 7-10 business days and credited to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).

5. Exchanges

If you wish to exchange a damaged or defective item, please contact us within 7 days of receiving the product. Exchanges are subject to product availability.